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ACSG
Terms
and
conditions

Terms and conditions

 

Policy at check out:

  • Your ticket will commence when we receive confirmation of your payment. Please contact info@acsg.co.za for any concerns before making your contribution.

Payment Terms:

  • Immediate Payment: All online payments must be paid in full at the time of booking using our online payment system. No instalment or delayed payment options are available for attendees.

Accepted Payment Methods:

  • Online Payment: We accept payments through our secure online payment system and electronic funds transfer. All payments made online are processed securely.

Payment Confirmation:

  • Confirmation Email: Once the payment is successfully processed, you will receive an automated confirmation email. This email serves as a receipt and proof of payment. Please keep this email for your records.

Refund Policy:

  • Refund Eligibility: Payments are generally non-refundable. In an exceptional case where the event is cancelled or rescheduled due to unforeseen circumstances beyond our control, attendance and sponsorship may be transferred to the rescheduled event/ similar event.

Change Requests:

  • Modifications to Ticket: If you wish to modify your event, such requests must be made in writing to info@acsg.co.za. We will make an effort to accommodate changes, subject to availability and our discretion.

Other:

  • Booking is provisional until full payment has been received or an alternative arrangement has been made with the ACSG.

  • Please ensure that you comply with your employer’s procurement procedures. Any outstanding fees not paid by your employer will be in your own pocket. You could be handed over to a debt collector if your fees are not paid timelessly.

  • Attendance certificates will not issued after the conference and/or workshop.

  • Workshop, conference, accommodation and shuttle transfer and/or exhibition fees are payable before the start of any conference or workshop unless other arrangements have been made with the ACSG. Once proof of payment has been received, the booking for the workshop, conference, accommodation and shuttle transfer and/or exhibition will be confirmed electronically by the ACSG.

  • The ACSG’s bank details are on the invoice for your fees.

  • When payment is made via electronic transfer please quote your invoice number as a reference and email a copy of the deposit slip or proof of electronic transfer to the ACSG at info@acsg.co.za.

  • If the workshop, conference or exhibition space is cancelled by the client/delegate, furnish ACSG with a written notice to that effect:

    • at least 14 (fourteen) consecutive days before the workshop/conference starting date, no cancellation fee shall be payable by the client/delegate;

    • less than 14 (fourteen) consecutive days, but at least 7 (seven) consecutive days, before the workshop/ conference starting date, a cancellation fee equivalent to 50% (fifty percent) of the full workshop/conference fee, shall be payable by the client/delegate; and

    • less than 7 (seven) days before the workshop/conference starting date, a cancellation fee equivalent to the full workshop/conference fee shall be payable by the client/delegate.

  • A delegate may be substituted by another delegate if the ACSG has been informed in writing.

  • ACSG reserves the right to alter the event, workshop and/or conference details at any time.

  • The ACSG does not guarantee that advertising on the ACSG website and/or exhibiting at an ACSG event will translate into any sales for the advertiser. Advertising on the ACSG website and/or exhibiting at an ACSG event is viewed as a branding opportunity for the advertiser and as support for the ACSG as a not-for-profit organisation. As a study group, the ACSG does not have a market segmentation strategy and will not be able to provide any details about its members and their activities to any advertiser.

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